Privacy Policy

Arch Technology Solutions ("Arch", "Arch Solutions", or "Arch Medical”) which includes our IT infrastructure and medical equipment divisions across the United States, United Kingdom, France, and Germany. This privacy policy explains how Arch uses the personal data we collect from you when you use our website or do business with us. The Arch entity responsible for your data is the one you interact with.

What data do we collect?

Arch collects the following data:

• Personal identification and business contact information (name, job title, employer, email address, phone number, business address).
• Relationship and service information (correspondence, enquiries, contracts, service records, support tickets).
• Website information (IP address, device and browser data, and cookie data).
• Communication preferences.
• Publicly available business information.

How do we collect your data?

You directly provide Arch with most of the data we collect. We collect and process data when you:

• Contact us, request a quote, or do business with us.
• Complete a survey or provide feedback.
• Sign up to receive our communications.
• Use or view our website through cookies in your browser.
• Make your information publicly available (for example, through a professional profile or company website).

Arch also receives your data indirectly from, but not limited to, the following sources: reselling partners, attended events or conferences, referring individuals or companies, and public sources such as company website, social media or unsolicited channels. When we obtain data indirectly, the categories are name, job title, employer, and business contact details.

How will we use your data?

Arch uses your data to:

• Respond to your enquiries and manage our relationship with you.

• Provide and support our services and process orders.

• Send you relevant business communications where permitted.

• Operate, secure, and improve our website.

• Meet our legal, tax, and regulatory obligations.

• When Arch processes your data, we may also share it with credit reference agencies to prevent fraudulent purchases.

Arch uses your data only where we have a lawful basis under Article 6 GDPR:

Where we rely on legitimate interests, those interests are growing our business through relevant communications, securing our operations, preventing fraud, and improving our website. You can object at any time.

How do we store your data?

Arch securely stores your data at encrypted cloud and local storage with strict censorship and access controls. Arch keeps your data for the period in which you are engaged with Arch as a customer, or prospect and for a period as necessary for government audit reasons.

International transfers 

Because Arch operates in the United States, United Kingdom, France, and Germany, we transfer your data between these locations. When we transfer data outside the EEA or the UK, we protect it with an approved mechanism: Standard Contractual Clauses, the UK International Data Transfer Agreement or Addendum, an adequacy decision, or the EU-US / UK-US Data Privacy Framework where it applies.

Marketing

Arch would like to send you information about our products and services, and occasionally those of our partner organizations, that we think you might like.

If you have agreed to receive marketing, you can opt out at any time. You have the right to stop Arch contacting you for marketing purposes at any time.

To stop receiving marketing, click the unsubscribe link in our emails, or contact privacy@archsolutions.com.

What are your data protection rights?

Arch wants you to be fully aware of your data protection rights. You are entitled to the following:

• Access: The right to access the personal data we hold about you.
• Rectification: The right to have inaccurate or incomplete data corrected.
• Erasure: The right to have your data erased in certain circumstances.
• Restriction: The right to restrict our processing in certain circumstances.
• Object: The right to object to processing based on legitimate interests, and to direct marketing.
• Portability: The right to receive your data in a portable format.
• Withdraw consent: The right to withdraw consent at any time where we rely on consent.

If you make a request, we have one month to respond. To exercise any of these rights, contact us at privacy@archsolutions.com.

Automated decision-making 

Arch does not make decisions about you based solely on automated processing, including profiling, that produce legal or similarly significant effects. If this changes, we will update this policy and explain the logic involved.

What are cookies?

Cookies are text files placed on your computer to collect standard internet log information and visitor behavior information. When you visit our website, we may collect information from you automatically through cookies or similar technology. For further information, visit allaboutcookies.org.

How do we use cookies?

Arch uses cookies in a range of ways to improve your experience on our website, including:

• Keeping you signed in.
• Understanding how you use our website.
• Remembering your preferences and settings.
• Sharing data with trusted third-party partners, including Google Analytics.

What types of cookies do we use?

There are a number of different types of cookies. Our website uses:

• Strictly Necessary: Cookie essential for the website to function. These cannot be switched off and do not require your consent.
• Functionality: Functionality cookies that enable enhanced functionality and personalization, such as remembering your preferences.
• Advertising: Advertising cookies, to collect information about your visit, the content you view, and the links you follow, used to make our website and advertising more relevant.
• Analytics/Performance: Cookies that help us understand how visitors interact with our website by collecting and reporting information anonymously.

How to manage your cookies

You can set your browser not to accept cookies, and the allaboutcookies.org website explains how to remove cookies from your browser. In a few cases, some of our website features may not function as a result.

Privacy policies of other websites

The Arch website contains links to other websites. This privacy policy applies only to our website, so if you click a link to another website, please read their privacy policy.

Changes to this privacy policy

Arch keeps this privacy policy under regular review and places any updates on this web page. If we plan to use your data for a new purpose, we will tell you and, where required, obtain your consent first. This privacy policy was last updated on July 22, 2026.

How to contact us

If you have questions about this privacy policy, the data we hold on you, or you wish to exercise a data protection right, please contact us.

Email: privacy@archsolutions.com

Phone: +1-405-610-2000

Write to us: Arch Solutions, Attn: Legal and Compliance, 5400 E. Memorial Road, Edmond, OK 73013.

How to contact the appropriate authority

If you wish to report a complaint, or feel that Arch has not addressed your concern satisfactorily, you may contact your supervisory authority: the Information Commissioner's Office (ICO) in the UK, the CNIL in France, the competent State Data Protection Authority in Germany, or the authority where you live or work.