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CISCO NETWORK MAINTENANCE

Get Independent Support and Maintenance for your CISCO devices that gives you complete control of your IT infrastructure. With expert technicians and SMARTnet equivalent support, you can rest assure your hardware will be taken care of.

What you didn't know about your Cisco Network Maintenance:

20% of all devices in any given network infrastructure are not
covered by SLAs.
95% of all OEM contracts can be consolidated, SLA aligned, and
centrally managed.
75-95% of devices can be covered independently with 0 change in
support deliverable (TAC + HW Replacement + Software Support).
12% of all devices that receive SLA entitlement are already covered
by free OEM services.
Your OEM is not obligated to notify you about over coverage.
Stay in control of your IT with client specific dedicated portals for qualifying contracts.
Our support technicians hold a wide array of certifications from all major OEMs.
Unlike most IT service agreements, which only guarantee response time, we guarantee case resolution, 2x faster than your OEM.

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The truth about Network Maintenance

75% - 95%

of devices can be covered independently with 0 change in support deliverable (TAC + HW Replacement + Software Support)

50% - 80%

savings on your previous year cost, not just off list price

50% - 75%+

documented increase in uptime

Cisco SMARTnet Network Support Cost Increases Versus Arch Locked Price Guarantee

Maintenance Costs Increase Dramatically from End of Sale to End of Support Period

Substantial Opportunity for OPEX Saving

Arch Independent Maintenance beginning at a fraction of OEM with no cost escalation

A List Of Our Clients

Arch Technology Solutions is the leading provider of IT support and maintenance services for Fortune 500 companies, US Federal Agencies, some of the largest OEMs in the world and the back line support provider for almost all third party support companies.

Independent Maintenance

One coterminous contract
All of our TAC engineers are (CCNA - CCIE) and we offer tier skipping
Pay the same maintenance cost for the entire duration of the product lifecycle. We will never increase your maintenance costs
Service Now. We will not deny support for uncovered assets. If hardware fails, Arch will charge for replacement parts or device; add device to existing contract
Intimate knowledge of OEM support vehicles, terms and conditions and FUD. Almost always more knowledgeable than the OEM themselves.
Credit Policy: Arch will credit assets with 30 days notice until the end of the contract period

Network OEMs

Many different contract numbers with non-coterminous contract end dates
Must escalate through T1 and T2 techs to reach senior certified engineers (time consuming)
Annually increasing maintenance costs (10% - 25% annually)
OEM tells you the device needs to be added, requiring PO’s to be issued, or corporate credit card to provide coverage
Rely on FUD and protecting “cash-cow’ annuity revenue stream
Cancellation Only: No Credit (except for upgrades) or Refunds Permitted